Beenleigh Marketplace Dental (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We may collect and hold the following types of personal information:- Your name, date of birth, address, phone number and email address
- Medicare number, DVA number, private health fund details and other payment information
- Health information, including your medical and dental history, medications, allergies, treatment notes, x-rays and other diagnostic images, and referral information
- Emergency contact and next of kin details
- Information you provide through our website, including enquiry forms, appointment requests, patient history forms and newsletter subscriptions
How we collect your information
Wherever practical, we collect information directly from you — in person at the practice, over the phone, or through forms on our website (including our online booking system and patient history forms). We may also collect information from other healthcare providers involved in your care (such as your GP, a specialist or a previous dentist), from Medicare, the Department of Veterans’ Affairs or your health fund, or from a parent or guardian if you are under 18.Why we collect your information
We collect and use your personal information to:- Provide you with dental care and treatment
- Manage your appointments, records and accounts
- Process payments, health fund claims and Medicare/DVA claims
- Communicate with you about your care, including appointment reminders and recalls
- Refer you to, or receive information from, other healthcare providers involved in your care
- Respond to enquiries submitted through our website
- Send you newsletters or practice updates, where you have opted in
- Meet our legal and regulatory obligations
How we store and protect your information
Your information is held in secure practice management systems and, where applicable, in paper records stored securely at the practice. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including access controls, secure software and staff confidentiality obligations. We retain health records for the periods required by law.When we disclose your information
We do not sell your personal information. We may disclose your information to:- Other healthcare providers involved in your care (for example, dental specialists, your GP or a dental laboratory)
- Medicare, the Department of Veterans’ Affairs and private health funds, for claims and billing
- Third-party service providers who support our practice, such as practice management software, online booking and payment providers, on a confidential basis
- Anyone else you authorise us to share it with
- Government agencies, courts or regulators where required or authorised by law